Support & Maintenance

WinMENTOR requires frequent updates for fiscal compliance. Our support packages guarantee you are always up to date with legislation and that any issue is resolved in hours, not days.

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1 zi

same-business-day response

12+

updates applied/year

98%

support customer satisfaction

What we deliver

Same-business-day response, remote intervention
Automatic legislative updates (e-Invoice, SAF-T, declarations)
Phone and email support Monday–Friday 09:00–17:00
Remote intervention via TeamViewer/AnyDesk
Configuration and data backup (on request)
Monthly activity report
Access to knowledge base and internal FAQ
Phone consultancy included (30 min/month on Start package)

Who is it for?

For any company with active WinMENTOR that wants peace of mind that issues are resolved quickly and fiscal updates are applied correctly.

Let's talk

How we work

Onboarding

We document the configuration and take over support history

Monitoring

We track legislative updates and apply them preventively

Fast intervention

Ticket → confirmation → resolution the same business day, usually remotely

Monthly reporting

Activity report, interventions performed, preventive recommendations

Let's talk about your business.

A free 30-minute consultation. No commitment. We identify together what WinMENTOR can do for you.

Request a Free Consultation

Or call directly: 0722 203 236